Privacy Policy

Jpin Software Services Private Limited

Effective Date: 05th Feb 2025
Last Updated:  28th Jan 2026

Jpin Software Services Private Limited (“Jpin”, “we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, visit our website, or communicate with us via WhatsApp Business.

This policy is prepared in accordance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws.

By using our services or interacting with us, you consent to the practices described in this Privacy Policy.

1. Personal Data We Collect

We collect only data that is necessary for providing our services.

1.1 Information You Provide

• Full name

   

• Mobile phone number (including WhatsApp number)

   

• Any information you share in messages, forms, or support requests

   

1.2 WhatsApp Communication Data

When you contact us through WhatsApp Business:

• Your WhatsApp phone number and profile name
• Messages you send us
• Date/time of communication
• Media files or documents you voluntarily share

   

1.3 Automatically Collected Information

When using our website or applications:

• IP address
• Browser and device information
• Operating system
• Usage logs and analytics data

2. Purpose of Processing Your Data

We process your personal data for lawful purposes, including:

• Providing software products and technical services
• Customer support and responding to inquiries
• Sending service updates, alerts, and transactional notifications
• Communicating via WhatsApp regarding services you requested
• Improving our services and user experience
• Complying with legal and regulatory requirements
• Preventing fraud, abuse, or security threats

   

We do not sell your personal data.

3. Use of WhatsApp Business Platform

Jpin uses the WhatsApp Business API as a communication channel.

By initiating contact with us or opting in:

• You consent to receive service-related messages via WhatsApp

   

• Your communication may be processed by WhatsApp LLC / Meta Platforms under their privacy terms

   

• We will only send messages relevant to your interaction with our business (support, updates, service alerts)

   

You may opt out at any time by contacting us directly.

4. Legal Basis for Processing (India – DPDP Act)

Under the Digital Personal Data Protection Act, 2023, we process your data based on:

• Your consent
• Performance of a service or contract you request
• Legitimate uses such as fraud prevention and service security
• Compliance with legal obligations

   

You have the right to withdraw consent at any time.

5. Data Sharing

We may share your data only when necessary with:

• Legal or regulatory authorities when required by law

   

All such parties are required to maintain confidentiality and data security.

We do not share WhatsApp contact data for third-party marketing.

6. International Data Transfers

Some of our service providers or technology platforms (including WhatsApp/Meta) may process data outside India. Where this occurs, we ensure appropriate safeguards consistent with applicable law.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal or contractual obligations
• Resolve disputes
• Enforce agreements

After this period, data is securely deleted or anonymized.

8. Data Security Measures

We implement reasonable security practices, including:

• Encrypted communication channels
• Secure servers and firewalls
• Access control and authentication
• Regular monitoring and security updates

Despite our efforts, no system is completely secure.

9. Your Rights Under Indian Law

Under the DPDP Act, 2023, you have the right to:

• Request access to your personal data
• Request correction or updating of inaccurate data
• Request erasure of your personal data
• Withdraw consent
• Nominate another person to exercise rights in case of incapacity or death
• File a complaint with the Data Protection Board of India if your concerns are not addressed

   

Requests can be made using the contact details below.

10. Children’s Data

Our services are not intended for individuals under 18 years of age. We do not knowingly collect children’s personal data.

11. Third-Party Services

Our services may integrate with third-party platforms (e.g., WhatsApp, payment gateways). Their data handling is governed by their own privacy policies, and we encourage you to review them.

12. Updates to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.

13. Grievance Officer (India Compliance Requirement)

In accordance with Indian law, you may contact our Grievance Officer for privacy-related concerns:

Grievance Officer: Priya Ranjith
Jpin Software Services Private Limited
📧 Email: grievances@jpin.co.in
📞 Phone: 0477 2970098

   🏢 Address: 14/456, AmmenKovil street, Mullackal, Alappuzha Kerala 688011

We will respond to grievances within the timelines prescribed under applicable law.

14. Contact Information

For any privacy-related questions or requests:

Jpin Software Services Private Limited
📧 Email: office@jpin.co.in

  🌐 Website: https://www.jpin.co.in

 📍 Address: 14/456, AmmenKovil street, Mullackal, Alappuzha Kerala 688011